Modern platforms. Reliable operations. Clear outcomes.
I help teams improve workflows, reduce operational friction, and deliver platforms that people actually enjoy using.
About
Over 20 years of hands-on experience across technology operations and software delivery, including work in Higher Education, Healthcare, Electronic Manufacturing, and Australia’s retail sector. I’m focused on improving workflows, aligning stakeholders, and building reliable delivery practices that scale.
Operating model
Governance, guardrails, and a delivery rhythm that doesn’t slow teams down.
Automation
Reduce toil, standardise fulfilment, and ship improvements in small, safe increments.
People & change
Clear comms, stakeholder alignment, and training that makes adoption feel easy.
What I do
Examples of the work you can expect — tailored to your environment and constraints.
ServiceNow delivery & optimisation
ITSM/ITOM implementations, workflow improvements, and pragmatic platform governance.
Technology operations leadership
Operating cadence, KPI visibility, continuous improvement, and cross-team alignment.
Workflow design
Make work visible, measurable, and easier to deliver.
Integration
Connect systems with a focus on security, auditability, and maintainability.
Enablement
Documentation, training, and a handover that teams can actually use.
Latest writing
Short, practical notes on ServiceNow, delivery, and tech ops.
Certifications & Qualifications
• Post Graduate Certificate (Technology Management) • University of Staffordshire (2009–2010)
• Professional Graduate Diploma • BCS, The Chartered Institute for IT (2004–2007)